Tenant Fees Ban Act 2019 Explained for Tenants and Landlords

Written on 2 August 2021 by Courtney Manton in Frequently Asked Questions

The Tenant Fees Act 2019 came into effect on 1st June, curtailing the fees that landlords and letting agents can charge their tenants. The new laws are designed to protect tenants from unfair fees and reduce the cost to tenants of moving between rented properties.

Tenant Fee Ban Act

The new rules apply to all Assured Shorthold Tenancies (which is the most common type of residential tenancy), licenses to occupy housing (for instance, lodgers) and student lettings.

We answer our most frequently asked questions regarding the Tenant Fee Act and look at its impact on the rental market.

What fees have been banned?

Landlords and letting agents cannot charge tenants any fees unless expressly permitted under the Tenant Fees Act 2019. This means that tenants can no longer be charged for:

  • Viewing properties
  • Reference or credit checks
  • Admin fees to cover things like referencing, credit checks, immigration checks or guarantor checks
  • Check-in and check-out fees, including the inventory
  • Renewing the tenancy

What can tenants still be charged for?

Before the letting fees ban, landlords and letting agents could charge unlimited fees. Now all fees are prohibited except for rent, deposits and the following three exceptions. Even these permitted fees and deposits are capped – more on deposits later.

Late rent fees

Rent payments more than 14 days overdue are considered late. Landlords are permitted to charge up to 3% more than the Bank of England base rate (currently 0.1%) for each day that the rent payment is late.

But, landlords cannot charge for admin costs associated with chasing late rent.

Lost keys

Landlords can charge to replace lost keys. However, this must only be to recover the cost incurred. Whoever is charging the fee must be able to provide a receipt.

Contract changes requested by tenants

If tenants request a change to the contract, for instance, adding a permitted pet, landlords can charge a fee of up to £50. To charge a fee above this amount, landlords or letting agents would need to demonstrate the costs they incurred.

Tenants cannot be charged for renewing or extending their tenancy.

Cap on deposits

The Tenant Fee Act places caps on both tenancy and holding deposits.

Deposit Cap

Holding deposit cap

Holding deposits are limited to the equivalent of one week’s rent and must be returned to the tenant – either directly or by being deducted from the security deposit or first months rent.

Landlords can only retain a holding deposit if:

  • the tenant withdraws
  • the tenant fails a right to rent check
  • the tenant provides false information or misleading information pertinent to granting the tenancy – for instance, lying about their income

Tenancy (security) deposit cap

Tenancy deposits are capped at five weeks rent for properties with an annual rent below £50,000 or six weeks rent if the annual rent is more than £50,000.

Can landlords or letting agents charge a higher rent for part of the tenancy?

No, landlords and letting agents cannot recoup their administration fees by charging tenants more for the first months rent.

What should I do if I think I have been wrongly charged?

If you think you have been charged a prohibited fee, first raise it with your landlord or letting agent. They should be able to demonstrate why they are permitted to make the charge. For instance, if you are being charged for losing your keys, they should show you a receipt for the costs they incurred.

If you are renting through a letting agent, you can refer your complaint to The Property Ombudsman or The Property Redress Scheme.

If you are not satisfied with the response from your landlord or letting agent and still believe you have been charged an illegal fee, you can apply to the First Tier Tribunal. Citizens Advice or the Leasehold Advisory Service can offer help in this situation.

Has rent increased since the Tenant Fees Act was introduced?

Before the introduction of the Tenant Fees Act in June 2019, a sizeable proportion of letting agent’s income was from tenant fees. To recover this, agents have slightly increased the fees they charge landlords. Landlords may seek to recoup this additional cost by increasing rent.

At first glance, the data seems to support this. The HomeLet Rental Index for June 2021 shows that the average monthly rent in the UK is at an all-time high of £1,007. Almost 6% higher than the same time last year and 9% higher than back in June 2019 when the Tenant Fees Act was introduced.

However, landlords can only increase rent if the supply and demand in the local rental market permits it.


If you have any further questions or require advice, please contact us here at Best Gapp and we will be happy to help.

Courtney Manton

Courtney is a Chartered Surveyor, the senior partner and owner of the Best Gapp group.

His special talent honed over the last 30 years is winning. Winning for his many clients.

Winning a Leasehold Enfranchisement case, winning a negotiation to sell or buy, winning a lower rent at review, winning a planning permission to enhance value, winning trust.

All articles by Courtney Manton


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